How I work with clients doing Webflow site maintenance work

One of my core services is doing maintenance work Webflow sites. But what does this actually mean and what kind of tasks and services are included? This article is a follow-up article to a previous post about why you should hire a professional for Webflow maintenance work (you can read it here). In this post I highlight not only some of the maintenance tasks I do for clients on a regular basis, but also some processes and procedures that come in quite handy while working on projects together. Let's get started!

Maintenance services available

So what kind of maintenance services and tasks do you offer? While with Webflow there are currently no security or plugin updates to run and site backups are also taken care of by Webflow, there are plenty of other tasks a Webflow professional can take off your hands:

• Creating additional pages and updating existing onesNeed a sales page for a new service or product on your existing Webflow site or want to update prices for one of your products? Do you want to refresh the layout of a particular page?
• Adding additional features or removing redundant onesWant to add an email subscription form to your site or remove that old pop window from your site? Maybe you need to integrate a Shopify button into your website to sell new products?
• Optimising and tweaking existing contentDo you have blurry images on your site or is a banner on a website not working the way it should? Maybe some of the photos on your site are quite large and need to be optimised for for faster page load times?

Previewing Webflow site changes

These are just some of the maintenance tasks I usually do for clients. Now let's look more closely at the process I follow when working with clients on maintenance projects. One component here is Webflow's ability to preview site changes on a so called staging domain. This means that you can publish changes not only on your standard domain like www.yoursite.com but you can also only publish these changes to a webflow.io domain. This means you are able to see all the changes live on this particular domain in your web browser. When I work with clients I usually always publish changes to the staging domain first and only after the clients approval I push these changes live to the actual production site. This ensures clients are happy with any changes before they go live for all their customers to see.

Video walkthrough

Oftentimes, especially if the changes I do are more extensive or include major layout amendments I record a short video which can be watched by the client. This is usually a screencast of their website with my voiceover explaining some of the changes and/or my thinking behind them. For recording I use the software Loom which allows me to simply include a link to the video in my email to a client. Loom videos can be especially beneficial if there is a large time difference, as is the case for some of my US clients (I am based in Australia). Instead of giving and in-person walk through via Zoom, I provide a short video they can watch at their leisure.

Communication

While most of my maintenance client currently prefer communication via email, I also use Slack and Microsoft Teams for working for longer, ongoing projects. This has the advantage of being able to send quick messages (with attachments if required), which are less likely to get lost or postponed by clients than email messages.

Hope this has given you a good insight into how I work with clients who need help with maintenance of their Webflow site. Do you have questions? Don't hesitate to get in touch with me via the form below or via email.